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Office of Long Term Care OmbudsmanIntervention• Investigation of problems and complaints, negotiation and intervention to assist residents and their family members resolve conflicts or problems. Advocacy• Service gap assessment and recommendations for the development of programs and supports to meet the needs of elder long-term care residents. • Representing the interests of residents before governmental agencies and seeking administrative, legal and other remedies, to protect the health, safety, welfare and rights of the residents. |